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Serving Herts, Beds and Bucks, Three Star Coaches is a well-established coach operator based in Luton providing high levels of comfort in coach hire for businesses, schools and social groups satisfying thousands of customers each year.

COVID-19 Update

 

9th September 2020

 

The health and well-being of our customers and staff is our top priority. This is our current response to Covid-19 which we will continually update.

 

The government announcement last night and today (8 & 9 September 2020) about social gatherings limited to six people does not put an end to group day trips, holidays and other events.

 

The new legal prohibition is designed to enable the authorities to crack down on privately and informally organised gatherings where no social distancing is being observed and comes on the back of rises in positive tests among younger people.

 

Here is the important distinction from the guidance that applies to coach trips and group visits:

 

Businesses and venues following COVID-19 Secure guidelines can host larger groups... Premises or locations which are COVID-19 Secure will be able to hold more than 30 people, subject to their own capacity limits, although any individual groups should not interact with anyone outside of the group they are attending with.

 

In other words, group events are permitted when professionally organised by businesses who have made risk assessments and put in place good practices for Covid safety.

 

It is important, of course, that within the larger group people maintain social distancing between household and bubble groups.

We will always follow the advice from the Government and Public Health England.

 

From August 1st 2020, we will be operating a reduced Day trip program. 

 

We ask from our customers the following:

 

  1. That you are in good health and have no serious underline issues that may affect your travelling with us on the day

  2. Face masks to be worn at all times on the coach.  You are able to eat and drink in the normal manner and removal of masks is expected during this process.

  3. Temperature checks will be taken before boarding the coach.

  4. Once on board the coach your seats will be allocated.  If you wish to be moved please speak to our driver or courier.

  5. Toilets may be used, BUT only in emergency's and only no.1's A comfort stop will be provided on every trip.  Please tell our staff if you use it and they will arrange to have it cleaned.

  6. Please have a spare mask with you in case your original breaks.

 

Our new  internal measures are:

  1. We have implemented an even more robust vehicle cleaning schedule using new anti-bacterial disinfectant machines which will be used on a weekly basis/every other day.  School contracts will use the same vehicle.

  2. Dedicated coaches will remain on the same contract where monitoring of cleanliness can be controlled

  3. Fitted hand sanitiser dispensers on all vehicles, free to be used by everyone when boarding and disembarking from the coach.

  4. All staff (including our drivers) will be supplied with face masks and we expect them to be worn unless they have an exemption.

  5. We encourage all staff to maintain good hand, respiratory and personal hygiene by employing the ‘Catch It. Bin It. Kill It’ ethos -Additional Wall sanitisers have been fitted throughout the office and kitchen.

  6. Our sales office will include social distancing measure for when customers come to visit us and they will be expected to wear face masks.

 

We are constantly monitoring the government website and the FCO website very carefully and intend to follow any changes in their guidance.

 

Should you need further information on Coronavirus, please visit: http://www.gov.uk/coronavirus

Hand Sanitizers
Hand Sanitizers

We have installed hand sanitizers in all vehicles to make it even easier for customers to clean their hands!

Face Masks
Face Masks

All our drivers will be provided face masks when carrying out their duties.

Temperature Checks
Temperature Checks

All passengers will have their temperatures checked before boarding to detect any possible signs of fever!

Allocated Seating
Allocated Seating

All passengers will be given allocated seating (planned before departure), however, if you would like a specific seat please let us know! We

Toilets Out Of Use
Toilets Out Of Use

To reduce the chances of contamination, toilets will only be allowed in extreme circumstances..

 

Thank you for your support and cooperation.

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Three Star Luton Ltd
25a Park Avenue Industrial Estate
Sundon Park, Luton, Bedfordshire, LU3 3BP