Serving Herts, Beds and Bucks, Three Star Coaches is a well-established coach operator based in Luton providing high levels of comfort in coach hire for businesses, schools and social groups satisfying thousands of customers each year.
29 May 2020
The health and well-being of our customers and staff is our top priority. This is our current response to Covid-19 which we will continually update.
We will to follow the advice from the Government and Public Health England.
We have cancelled all day trips and holidays booked to depart until 30th June 2020. All private hires during this period will be cancelled. Any hires from July will still be booked subject to written cancellation from yourselves via email.
We will continue to monitor our ability to deliver private hire, holidays and day trips as the situation changes daily, and will keep you closely informed.
We are in the process of making changes to to the way we operate our business to comply better with local concerns and to protect our staff and customers.
Our new measures:
Implemented an even more robust vehicle cleaning schedule using new anti-bacterial disinfectant machines which will be used on a weekly basis/every other day for contracts who will use the same vehicle.
Dedicated coaches will remain on the same contract where monitoring of cleanliness can be controlled
Fitted hand sanitiser dispensers on all vehicles, free to be used by everyone when boarding and disembarking from the coach.
All staff (including our drivers) will be supplied with personal protective equipment (face masks & gloves) to be worn at all times when carrying out their duties.
Encouraged all staff to maintain good hand, respiratory and personal hygiene by employing the Catch It. Bin It. Kill It ethos -Additional Wall sanitisers have been fitted throughout the office and kitchen.
Condition to returning from furlough, all our drivers must provide test certificates ensuring they have tested NEGATIVE.
Our sales office will include social distancing measure for when customers come to visit us.
We are constantly monitoring the government website and the FCO website very carefully and intend to follow any changes in their guidance.
Should you need further information on Coronavirus, please visit: http://www.gov.uk/coronavirus
We have installed hand sanitizers in all vehicles to make it even easier for customers to clean their hands!
We now have the equipment to disinfect all our coaches which we will be doing at least once a week.
All our drivers will be provided face masks and gloves when carrying out their duties.
As we are currently unaware of how social distancing will affect our society once lockdown restrictions are eased, it is very difficult for us to comment on the future of our private school buses. We are awaiting more information from the Harpur Trust and have been in regular contact with other coach operators around the country over the last few weeks to help us plan for when the schools go back. Before we operate our school buses, an agreement will have to be made between us and you (the parents), on how we will operate to protect the heath of your children.
Annual Payment Refunds - If you have paid annually, please could you email in at firstname.lastname@example.org so that we can issue you a refund. You will be treated as having paid two termly payments with no discount and will be refunded the remaming amount. As a responsible company, please inform us if your student is on a bursary so that we can process your refund faster to help support you.
Thank you for your support and cooperation.